Every family has its own story, its own journey worthy of care and attention. In this case, Dad was a sales executive, earning $350,000 a year, until he abruptly got sick and landed in the hospital. He could no longer work, forsaking the joy and pride of providing for his family. Mom was a fitness instructor who made roughly $60,000 a year. Typically, she’d teach three sessions a week, but due to Dad’s health concerns, she had to take a work hiatus in order to take care of her husband. Mom and Dad have three children: a thirteen-year-old daughter and two sons, ages fifteen and eighteen. Mom had her hands full, whipping up delicious dinners every night, helping with homework questions, and imparting her kids with essential life lessons; however, the home structure suddenly flipped from comfort to chaos. Mom and Dad had too much on their plates to be present for their kids, to shower them with the love they deserve. The youngest child wasn’t doing well in school, the middle child didn’t even want to attend (and protested by misbehaving), and the oldest child was worried because high school graduation was looming and he needed life guidance. Putting her pride aside, Mom knew exactly whom she needed to turn to; she needed the full-package assistance that SBH provides. Knowing when to reach out for help is the first step, and being strong enough to make the call is just as important. Mom demonstrated bravery by heeding to a community volunteer member’s advice and contacting the SBH Client Services Division.
SBH’s mission statement is threaded in hope, assurance, and a guarantee that they will do their absolute best to mitigate family crises and take the form of a complete support network. Mom was vulnerable with SBH’s intake coordinator and opened up to them regarding her family’s recent struggles. The coordinator conducted an initial assessment of the case and made sure that the specific case fit the criteria.
“Here’s how the client service structure works,” the intake coordinator explained to Mom. “Each family that goes through our system is assigned a case worker and a community volunteer (referred to as a “captain”). That is the team that will walk families through crises, collaboratively creating both short-term and long-term goals. We employ a holistic approach for the entirety of this process. The holistic model enables us to cater to both the individual and the family as a whole. We work as a collective, as a team.”
Mom nodded with appreciation and was grateful for SBH’s dedication to help.
The intake representative continued to detail the confidentiality aspect. SBH would never disclose the names of its clients. Plus, before someone is o cially assigned a team, which consists of a social worker and a captain, SBH verifies their names with that individual to ensure that they are comfortable having them on the case. Assigning the right team to the right client is vital. SBH wants to cater to every family’s needs and find everyone the perfect match. The entire process is laced in compassion and understanding.
Later on, the team was confirmed with Mom, and they began their services by conducting a house visit. The social worker noticed disarray. Mom and Dad were behind on their bills and were drowning in their mortgage. There was a lot of financial stress. The team agreed that it would be important to attend to the family’s physical needs and mental health needs. The goals are as follows— working towards providing Mom with more daily structure, facilitating Dad’s eventual return to his job, and ensuring that each of the children reach a homeostasis and return to a healthy lifestyle.
The dominoes were then set into motion and SBH began to enlist their many incredible departments. The SBH Food Division sent over meals for dinner. The sbh medical division aided Dad with his recuperation process to make sure he was recovering properly and seeing the best doctors. The SBH volunteer division tutored and helped the kids with their homework; they also drove Dad to and from his appointments. The SBH Young Adult division assigned mentors to both sons to direct them through crucial formative years. Dad and Mom were referred to SBH’s counseling center, addressing anxiety and all the circumstantial uncertainty. SBH assisted with some of the family’s pressing bills, provided aid towards grocery shopping, and aimed to get Mom and Dad back to their normal routines. The SBH clothing division bought Dad a new suit and SBH career services helped polish his job resume, aiming towards getting him job ready. The SBH SEARCH program assigned a coach to their family that guided Mom and Dad on how to deal with a teenager that acts out.
Not only does SBH excel at collaborative problem-solving, but they highlight the importance of maintenance through weekly check-ins.
“Mom, how is everything progressing? Hey Dad, what are some skills we can accentuate to prepare you for a job interview? Are things running smoothly?”
As portrayed, there are numerous moving parts to this client service process, a harmonious intermingling of divisions, and a strong army of people who are eager to help alleviate families from crises. SBH provides an unparalleled level of care and guidance to those in need.
Your family may look di erent than the one depicted, every member undergoing their own journeys and hurtling over their own obstacles,
but the message remains — SBH is a pillar of support for every step of the way. Help yourself by letting us help you. With a case manager and captain guiding the process with love, care, and comfort we can get through some of the toughest treks.